Terms & Conditions

Terms & Conditions

Last updated on May 9th 2024

For the purpose of these Terms and Conditions, The term “we”, “us”, “our” used anywhere on this page shall mean NINJADOG SOLUTIONS LLP, whose registered/operational office is B15 S/N 181, Datta Mandir Road, Sangavi, Pune MAHARASHTRA 411027 . “you”, “your”, “user”, “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

General Terms

• The content of the pages of this website is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

• Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

• From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

• You may not create a link to our website from another website or document without NINJADOG SOLUTIONS LLP’s prior written consent.

• Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

• We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Shipping and Delivery

• All orders are processed within 2 business days. Standard shipping typically takes between 2-8 business days depending on the pin code. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will be notifying you of any potential delays in advance over email/phone.

• Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

• We, shall be under no liability whatsoever in respect of any consequential loss or damage arising directly or indirectly out of any delivery delays

Order Tracking

• You will receive a text/SMS update with your order tracking details once your order has shipped. If you have not received the same within 48 hours of your order, you can contact us on support@ninjadog.in for the same

Warranty & Returns

• Full details of the warranty & Returns policy are available on the following link

• If you have received a damaged/defective unit, please contact us immediately after receipt.

• We also recommend taking an unboxing video while opening the package

• Returns are available only for damaged/defective items.

• Product Warranty period varies by product category. Please refer to the warranty page for more details

• Warranty can be availed by contacting our support team (support@ninjadog.in)

• Customers are responsible for the cost of shipping/transportation of the product to our service center